MYNDUP is a B2B employee wellbeing platform that provides mental health support, personal coaching, and professional development for employees. It is designed for HR leaders and People teams at mid-market and enterprise companies who want a proactive approach to workplace wellbeing, not one that only kicks in when someone is already struggling.

Traditional EAPs are reactive. They respond only after an employee is already in crisis. MYNDUP takes a proactive, preventative approach, providing wellbeing support before employees reach that point. The result is better outcomes for employees and measurable business benefits including reductions in absence, improved retention, and higher productivity.

Yes. MYNDUP works alongside an existing EAP, or it can replace one entirely. Many of our clients started by running MYNDUP in parallel with their EAP and found that employee engagement with MYNDUP was significantly higher, with usage rates averaging 6x that of a traditional EAP. Some have since chosen to replace their EAP altogether.

MYNDUP offers a suite of employee wellbeing services including one-to-one mental health support (therapy, counselling, and coaching), wellbeing workshops, leadership coaching programmes, a self-serve wellbeing library, and a 24/7 helpline. Employees choose the type of support that suits them, and HR teams get a structured, ongoing approach to workforce wellbeing rather than a one-off intervention.

Yes. MYNDUP is trusted by HR teams across 50+ countries, making it a strong fit for organisations with internationally distributed workforces alongside UK-based operations.

MYNDUP is designed for mid-market and enterprise organisations, typically those with 500 or more employees. It is used by HR Directors, Heads of People, and Wellbeing Leads who need a scalable, measurable approach to employee mental health and development.

Yes. MYNDUP's services include professional development alongside mental health support and personal coaching. McCann Manchester used MYNDUP to support both personal and professional growth for their employees, as part of a broader approach to workplace wellbeing.

Employees can book a one-to-one session with a therapist, counsellor, or coach within 12 hours. Compare that to the average EAP wait time of almost 9 days, or 4 weeks through the NHS. Fast access means small issues get addressed before they become bigger problems.

Yes. Employees browse practitioner profiles, read bios, and choose the person they feel most comfortable with. They can also change practitioner at any time or see more than one. Finding the right fit is important, and MYNDUP gives employees full control over that choice.

Employees access MYNDUP through a web app. There is nothing to download or install, which makes rollout straightforward for HR teams regardless of the devices or operating systems used across their workforce. Sessions are held via video, and employees can keep their camera on or off.

Every practitioner goes through a rigorous four-stage vetting process. This includes an initial video interview for suitability and culture fit, a full check of qualifications and professional accreditations (only gold-standard bodies are accepted), a review of client testimonials and references, and a comprehensive face-to-face interview with senior practitioners. MYNDUP also uses secret shoppers to continually monitor session quality.

MYNDUP can be up and running in a matter of days. There is no complex integration or IT involvement required. Once your organisation is set up, employees can start booking sessions immediately.

Yes. MYNDUP provides communications support and launch materials to help HR teams introduce the service to their employees. This includes awareness content, mental health resources, and ongoing engagement support such as awareness day campaigns and wellbeing content for internal channels.

Yes. MYNDUP offers pilot programmes so organisations can trial the service with a smaller group before a full rollout. It is a straightforward way to see employee engagement and impact data first-hand before making a broader commitment.

MYNDUP operates on a pay-for-what-you-use model, meaning organisations are not locked into paying for unused sessions or fixed seat licences. This makes it a cost-effective option for HR teams who want to offer meaningful employee wellbeing support without committing to flat-rate contracts regardless of uptake.

MYNDUP is built to flex to any budget. Tell us what you have available and we will tailor the offering to fit. The pay-for-what-you-use model means you are not paying for services that go unused, and our team can help you prioritise the features that will have the biggest impact for your workforce.

Absolutely. Employee names and session details are never shared with the employer. Employees do not need permission from their manager or HR team to use MYNDUP. Confidentiality is fundamental to how the service works, and it is one of the reasons engagement rates are so much higher than traditional EAPs.

HR teams receive anonymous, aggregated usage and outcome data. This gives you visibility into engagement levels and the impact MYNDUP is having across your workforce, without ever identifying individual employees. It is designed to help you demonstrate ROI to senior stakeholders and the board.

Companies using MYNDUP have reported a 59% decrease in employee absence, a 55% increase in staff retention intent, and a 73% productivity improvement following a session. Employees consistently give MYNDUP 5-star ratings, and clients including Bilfinger, Savills, and Monzo have reported measurable improvements in workforce wellbeing.

Bilfinger reported a 66% reduction in absence rates after implementing MYNDUP's employee wellbeing programme, showing how proactive mental health support can have a direct, measurable impact on workforce attendance and business performance.

97% of Savills employees who used MYNDUP reported lower levels of stress, anxiety, and depression. That is MYNDUP's model in practice: consistent, accessible support that helps employees before problems escalate rather than responding after the fact.

Yes. Monzo's workforce voted MYNDUP their most valued employee benefit, and Otherway employees rated it the benefit they valued most. MYNDUP consistently receives 5-star employee ratings, with strong uptake across different types of organisation.

Choosing who to speak to about your mental wellbeing can be confusing. It can help to simply frame that each discipline can help with your Past (Counselling & Therapy), your Present (Meditation & Mindfulness Coaching) and your Future (Life, Career & Executive Coaching).

Counsellor: In counselling, you are more likely to focus on the short-term 'here and now' and find ways to manage your current issues and feelings. Your counsellor will typically assess how you are feeling in the present moment and how this is affecting your wellbeing on a day-to-day basis. Counselling may be more commonly used to treat issues such as bereavement and grief, relationship difficulties, building coping strategies, and support with issues such as low self-esteem.

Therapist: During therapy, as well as having an awareness of the 'here and now', you are also more likely to explore the back story to your problems in order to get to the root cause. This will enable you to understand how your past experiences may have influenced the way you are feeling, challenge the way you respond to these, and move forwards. Therapy is generally a longer-term process to diagnose and resolve problematic beliefs, behaviours, relationship issues, and feelings, for example depression, anxiety, PTSD, and OCD.

Coaching: Coaching is action-orientated, whereas counselling is coping-orientated. Coaches want to help you recognise what you think, while counsellors also want to help you realise how you feel. In coaching, you work with a coach to clarify goals and identify obstacles and problematic behaviours in order to create action plans to achieve desired results. A life coach takes your current starting point as neutral ground and is more action-based from that point onward.

Executive/Leadership Coaching: Executive or leadership coaches specifically have experience of working in corporate environments. They specialise in creating strategies to help empower you with mental tools and human skills to become a better manager, deal with complex situations at work, improve performance, and manage high levels of stress.

This is completely up to you! We suggest you choose the practitioner whose bio resonates with you the most. If you are still unsure who to choose, or want to discuss anything about any of our practitioners, please reach out to us at hello@myndup.com. We'd be delighted to help!

A life coach is someone who aids the improvement of day-to-day lives by encouraging you to find more meaning, develop better relationships, find a career you love and build confidence in every area of your life. They do this by guiding you into developing your goals, identifying obstacles standing in your way and defining strategies and tools that will enable you to achieve your goals and overcome hurdles.

Here is our essential guide to the different types of coaching.

It's one thing to admit that we're overwhelmed, distressed or just needing guidance and direction in an area of our lives. But it's another to have to decide which therapy approach or counsellor is best suited to our concerns, when faced with so many. Seeking the right therapist, or type of therapy, can seem like an overwhelming and daunting task in itself.

See our essential guide to therapy here.

Counselling sessions are led by the individual, which gives you the opportunity to openly discuss your concerns or problems with a trained professional in a confidential and safe environment. Throughout your session, you'll be encouraged to explore your thoughts, feelings and behaviours to allow you the chance to better understand yourself. Through the exploration methods provided, counsellors will help guide you into finding your own solutions, making positive changes in your life and adopting coping mechanisms to help deal with your problems.

Here is our essential guide to the different types of counselling.

Of course you can! Please try as many of our practitioners as you need until you find the right one for you. It's very important that you connect with your practitioner in order to get the best from your sessions. If you need any help choosing, please contact us at hello@myndup.com.

Absolutely! If your employer pays for your sessions then you can see whoever you want, whenever you want, as long as you keep to your allowance. Lots of users see one practitioner one week and a different practitioner the next.

We understand that seeing a coach or therapist/counsellor can be daunting if you have never seen one before. Your first session with your practitioner is just to get to know one another and to have a chat about what it is you might like them to help you with.

Relax. Take in what you have learned from meeting your practitioner and if you would like to book in with them again, you can do so by visiting your MYNDUP account.

You might like to book a 30 minute session to check out your MYNDUP practitioner and to see if you like them! That's absolutely fine with us and we encourage you to do that. 30 minute sessions can also be used as a check-in if you do not require a full 60 minute session.

There may be a limit on the number of sessions you're allowed each month. This depends on which option your company has selected. Please ask us at hello@myndup.com, or you can ask your HR team to confirm this for you.

If you've reached your cap and you'd like to request an increased allowance of sessions, please email hello@myndup.com. We will reach out to the HR team at your company on your behalf. It's 100% confidential, and we won't share any personally identifiable information.

We know how hectic and unpredictable life can get, and sometimes that means needing to miss your session. If that happens, you can make changes or cancellations free of charge up to 48 hours before your booking. Please click on the link highlighted within your confirmation email, or contact us at hello@myndup.com. As we still need to pay our practitioners for their time, we cannot offer any refunds if a cancellation takes place within 48 hours of your session.

No problem at all, we've been there! Just reach out to us via hello@myndup.com.

Oh, we're really good thanks! A few annoying things here and there, but in the grand scheme of things, they are nothing major. And nothing that we can't reframe and keep focused on our goals for today! We hope that you are well too? But if not, have no fear, you've come to the right place. We have the very best practitioners to help you get to a better place! Thanks so much for asking!

If you can't log in, it might be because your employer isn't paying for access to the wellbeing library. The library is only available to employees whose employer has paid for access. If you'd like to double-check, please email hello@myndup.com from your work email address and we can check for you.

The wellbeing library is a one-stop-shop of self-help articles, videos and booklets on areas across the whole mental wellbeing spectrum, written with our expert practitioners. You'll find meditation videos, mental health tip videos, and in-depth articles on wellbeing.

We're sorry you're experiencing technical problems. To get support, please reach out to our team at hello@myndup.com. To help us get to the bottom of it, we'd recommend sending us the work email you're using to access the library, as well as screenshots of the technical issues you're facing.